Policies for Cherry Ridge Retreat of Hocking Hills
Smoking is not allowed inside any of our cabins. Smoking is permitted outside of your cabin and ashtrays are provided.
We do not allow pets.
Cancellations and Changes
Reservations that are canceled more than two weeks prior to your stay are charged 20% of the lodging total. There are no refunds for cancellations less than 14 days prior to your stay. We do not refund for early departures or inclement weather.
There are no exceptions to the cancellation policy, including medical emergencies. We wish we could be more flexible but being a small business we would not be able to operate without this policy being in place.
Changes in dates and days removed from a reservation are considered cancellations.
Massages that are cancelled up to 72 hrs before scheduled time are charged a $25 cancellation fee. There are no refunds for massages that are cancelled within 72 hrs of scheduled time.
No exceptions will be made to our cancellation policy.
With the purchase of a cancellation waiver, selected at the time of booking, you will be able to cancel your reservation up until 48 hours prior to your stay with no penalty. Select “Yes” in the booking engine and an additional charge of 10% of your total reservation will be added after your reservation has been processed.
You must be 21 years of age to rent our Romantic and Luxury cabins. You must be 25 years of age to rent the Lake House. You must also have a credit card in your name.
Children of all ages are welcome at select cabins, provided that the maximum occupancy per cabin is not exceeded. Children under 12 must be supervised at all times. Children are required to wear life jackets when using the boat provided at the Boat House. Children are not permitted to use the sauna at the Boat House.
One Night Openings between reservations
Accommodation requests that leave a 1-night opening between reservations may not be accepted or we may require an additional night.
Check-in is after 4pm at the Main Office. If you will be arriving after 6pm, we will contact you with your check-in information.
Check-out is by 11:00am. Simply clean up, lock the accommodation behind you, and leave the key in our key box at our office. Check-in and Check-out times are strictly enforced so that we can make sure that each accommodation is ready for our guests.
We reserve the right to charge your credit card for any damages or excessive cleaning from your stay. If you notice any problems upon checking in, please let us know right away to avoid any damages being charged to your account.
Occasionally appliances, hot tubs, fireplaces, etc… can malfunction. We will service and restore these amenities as quickly as we can, but will not make any rental concession for time without these items. Likewise, loss of electricity, water, or other “Acts of God or Nature” that are outside of our control will not result in a refund of any monies paid. Due to cleaning and servicing, hot tubs are sometimes not up to full temperature at the time of check in and may need several hours to heat. We ask that you follow all guidelines and policies regarding use of amenities in order to keep them functioning at peak efficiency. Failure to do so may result in damage or excessive cleaning charges.
Indoor fireplaces are a seasonal amenity and only available for use from October through April. The fireplaces produce an extensive amount of heat and are only applicable for use during the winter season. Thank you for your understanding.
By county mandate Firewood may not be brought to Hocking County. Firewood for our accommodations is available for sale during your stay.
Discharging of firearms on our property is not permitted.
The trails at Cherry Ridge Retreat are for foot traffic only – ATV’s, UTV’s and Dirt Bikes are not permitted.
This is a rural country area and most roads are well maintained. All of our cabins have gravel driveways. While they are routinely maintained, they can be bumpy or slippery at times.
Advance payment in full is required at the time of reservation. Visa, MasterCard, Discover and American Express are accepted. Reservation requests greater than 30 days into the future require a 50% down payment with the balance due 2 weeks prior to arrival.
Registered guests are not permitted to have visitors. Registered guests staying at or visiting any one accommodation may not exceed the maximum occupancy of the accommodation.