Hocking Hills Cabins And Vacation Retreat Policies
Policies for Cherry Ridge Retreat of Hocking Hills
Smoking
Smoking is not allowed inside any of our cabins. Smoking is permitted outside of your cabin and ashtrays are provided.
Pets
Pets are permitted at our pet friendly cabins. We do not allow pets at our other cabins.
Occupancy:
All guests are required to register upon arrival for the safety and security of everyone on property.
The maximum number of occupants cannot exceed the amount that you have indicated when booking.
If at any time we determine that you have exceeded the permitted number of persons as stated on your Rental Agreement, your account will be charged an additional 50% of the lodging total and we may immediately terminate this lease and ask you to leave the premises. The agreement shall be construed under the laws of the State of Ohio and any litigation, arbitration or mediation arising out of this agreement shall be brought only in Hocking County, Ohio.
Cancellations and Changes
Reservations that are canceled more than two weeks prior to your stay are charged 20% of the reservation total. There are no refunds for cancellations less than 14 days prior to your stay. We do not refund for early departures or inclement weather.
There are no exceptions to the cancellation policy, including medical emergencies. We wish we could be more flexible but being a small business we would not be able to operate without this policy being in place.
Changes in dates and days removed from a reservation are considered cancellations.
Massages that are cancelled up to 72 hrs before scheduled time are charged a $25 cancellation fee. There are no refunds for massages that are cancelled within 72 hrs of scheduled time.
*Under no circumstance will exceptions be made to our cancellation policy. We highly recommend that you add Trip Insurance to insure your stay.*
Trip Insurance
With the purchase of Trip Insurance, selected at the time of booking, you will be able to cancel your reservation up until 48 hours prior to your 4pm check-in time with no penalty. Select “Yes” in the booking engine and an additional charge of 10% of your reservation total will be added after your reservation has been processed.
Minimum Age
You must be 21 years of age to rent our Romantic and Luxury cabins. You must be 25 years of age to rent the Lake House. You must also have a credit card in your name.
Children
Children of all ages are welcome at select cabins, provided that the maximum occupancy per cabin is not exceeded. Children under 12 must be supervised at all times. Children are required to wear life jackets when using the boat provided at the Boat House. Children are not permitted to use the sauna at the Boat House.
One Night Openings between reservations
Accommodation requests that leave a 1-night opening between reservations may not be accepted or we may require an additional night.
Check-In
Check-in is after 4pm at the Main Office. If you will be arriving after 6pm, we will contact you with your check-in information.
Check-Out
Check-out is by 11:00am. Simply clean up, lock the accommodation behind you, and leave the key in our key box at our office. Check-in and Check-out times are strictly enforced so that we can make sure that each accommodation is ready for our guests.
Damages
We reserve the right to charge your credit card for any damages or excessive cleaning from your stay. If you notice any problems upon checking in, please let us know right away to avoid any damages being charged to your account.
Amenities
Occasionally appliances, hot tubs, fireplaces, etc… can malfunction. We will service and restore these amenities as quickly as we can, but will not make any rental concession for time without these items. Likewise, loss of electricity, water, or other “Acts of God or Nature” that are outside of our control will not result in a refund of any monies paid. Due to cleaning and servicing, hot tubs are sometimes not up to full temperature at the time of check in and may need several hours to heat. We ask that you follow all guidelines and policies regarding use of amenities in order to keep them functioning at peak efficiency. Failure to do so may result in damage or excessive cleaning charges.
Fireplaces
Indoor fireplaces are a seasonal amenity and only available for use from October through April. The fireplaces produce an extensive amount of heat and are only applicable for use during the winter season. Thank you for your understanding.
Firewood
By county mandate Firewood may not be brought to Hocking County. Firewood for our accommodations is available for sale during your stay.
Firearms
Discharging of firearms on our property is not permitted.
Trails
The trails at Cherry Ridge Retreat are for foot traffic only – ATV’s, UTV’s and Dirt Bikes are not permitted.
Driving Conditions
This is a rural country area and most roads are well maintained. All of our cabins have gravel driveways. While they are routinely maintained, they can be bumpy or slippery at times.
Payment
Advance payment in full is required at the time of reservation. Visa, MasterCard, Discover and American Express are accepted. Reservation requests greater than 30 days into the future require a 50% down payment with the balance due 2 weeks prior to arrival.
