Assistant General Manager

Cherry Ridge Retreat Assistant General Manager Job Posting

Up to $20/hour + Tips + Performance Bonus + Profit Sharing + Company-Contributed 401(k) | Full-Time, Year-Round Work
New Plymouth (Logan), Ohio – Hocking Hills

Who We Are

Cherry Ridge Retreat is a family-owned luxury cabin retreat located on 150 private acres in Ohio’s Hocking Hills. We specialize in secluded getaways featuring private hot tubs, gourmet kitchens, luxury interiors, scenic hiking trails, and private fishing lakes.

Our mission is to deliver an elevated guest experience through exceptional attention to detail, hospitality, and operational excellence.

Who We’re Looking For

We are seeking a reliable, detail-oriented Assistant General Manager to help oversee daily operations of our upscale retreat. This role is well suited for someone who excels at staying organized, takes ownership of responsibilities, and serves as a key liaison between guests and staff.

This position plays a critical role in ensuring smooth operations and requires strong ownership, attentiveness, and availability.

Preferred Qualifications

Minimum Associate degree or equivalent experience
Experience as an Office Manager, Property Manager, Assistant Manager, or General Manager preferred
Minimum of 2 years of professional office or administrative experience required
Prior hospitality experience preferred
Highly organized, detail-oriented, and proactive
Strong sense of accountability and follow-through
Proficient with computers, email, Microsoft Word & Excel, and online systems
Comfortable using social media and internet-based tools
Self-directed and able to complete tasks with minimal supervision
Excellent communication, presentation, and organizational skills
Customer-service focused with a hospitality mindset
Ability to maintain privacy, discretion, and confidentiality

Daily Operations & Guest Experience

Reservation processing and scheduling
Phone and email correspondence
Scheduling outside services and communicating w/ vendors
Guest services, check-ins, and check-outs
Hands-on involvement with cabins, including hot tubs, grills, and fire pits

Housekeeping & Property Oversight

Coordination and assistance with laundry services
Collaboration with housekeeping staff
Knowledge of housekeeping procedures and standards
Quality control inspections of cabins and inventories
Routine inspections of exterior maintenance and landscaping

Team & Operations Support

Staff management and daily oversight
Acting as the primary on-site point of contact when leadership is not present
Identifying issues proactively and communicating next steps clearly

Schedule & Availability

Permanent, full-time position
30–40 hours per week (seasonally adjusted with higher hours during peak months)
One full weekend off every other month
Half-day Saturdays and Full Day Sundays Required
Flexibility for family obligations and medical appointments approved by management

Compensation & Benefits

$15.50 - $20/hour based on experience
Shared tips pool (averaging $1–$2/hour, paid biweekly)
Employer-funded retirement benefits, including a company-contributed 401(k) and profit-sharing / pension plan
Employees may contribute additionally, but employer contributions are made regardless of employee participation

This role does not currently include paid vacation.