Duties Include:
- Customer Service/Guest Services
- Reservation Processing
- Assist with hiring, training and supervising housekeeping
- Effective Use of Todoist (List App) for Organization of All Tasks
- Phone & Email Inquiries: to include after-hours emergency phone calls
- Check-In’s & Check-Out’s
- Assistance w/ Laundry Services & Maintenance Tasks
- Quality control checks of housekeeping performance
- Inspection of cabin conditions and inventory
- Must become familiar with housekeeping procedures and methods
- Quality Control Checks of Exterior Maintenance & Landscape
- Social Media and Advertising Involvement
- Superior Communication w/ ownership, employees & subcontractors is of paramount importance of all of the above duties
- Supervision of all staff & subcontractors to insure completion of all assigned duties
- The General Manager shall devote such time to the performance of the duties of the General Manager, as may be necessary to properly complete all of said duties.
- The number of hours worked by the employee is the responsibility of the employee to keep track of and can be tracked by using the provided time clock. No overtime is approved unless directed by owner.
Compensation:
- This is a Salaried/ Permanent (Not Seasonal) position 5 days per week
- The schedule below will be flexible but we want to provide a good picture of what a typical week will look like. Family obligations and doctors’ appointments will be easily incorporated.
4 days Monday thru Friday (8:30 AM to 5 PM) & Sundays (10 AM to 4 PM) - Up to $50 to $60 k /yr., Plus Tips Pool (Average $5 per hour) = Up to $70K & Year End Performance Bonus!
- Must have use of your own vehicle transporting to and from work; on property transportation provided..
- Christmas and Thanksgiving are paid, non-working holidays.
- Paid vacation: 1 Week for the first year after 6 months of employment & 2 Weeks at the start of the 2nd year of employment. This must be scheduled and approved by ownership and arranged to not conflict with busy times of the year and holiday seasons.
Job Requirements
To excel as a General Manager in a luxury cabin business, candidates typically require a blend of relevant education, experience, skills, and personal attributes. Here are some key past experiences that would be valuable:
- Leadership Experience: Previous experience in managing teams, including hiring, training, and supervising staff, is helpful. Experience in fostering a positive work culture and motivating employees to deliver exceptional service is highly desirable.
- Customer Service Excellence: In a luxury cabin business, providing exceptional customer service is paramount. Candidates should have a proven track record of delivering high-quality service and exceeding customer expectations. Experience in implementing guest satisfaction initiatives and handling guest complaints effectively is valuable.
- Property Management Skills: Knowledge of property management systems and maintenance protocols is important for ensuring the smooth operation of the cabins. Previous experience in overseeing property maintenance, implementing safety procedures, and managing vendor relationships is beneficial.
- Problem-Solving Abilities: General Managers need to be adept at handling various challenges that may arise in day-to-day operations. Previous experience in problem-solving, decision-making, and management is essential.
- Communication and Interpersonal Skills: Strong communication and interpersonal skills are crucial for interacting with guests, staff, vendors, and owners. Previous experience in effective communication, both verbal and written, is essential.
- Adaptability and Flexibility: The hospitality industry is dynamic, and General Managers need to be adaptable to changing circumstances. Previous experience in managing multiple tasks simultaneously, prioritizing workload, and adjusting to evolving business needs is important.
- Commitment to Excellence: Previous experience in maintaining high standards of quality, cleanliness, and guest satisfaction is critical for success in a luxury cabin business.
